Terms of Service

Last Updated: January 29, 2026

Welcome to GoodToGo Portables. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Services Overview

GoodToGo Portables ("Company," "we," "our," or "us") provides portable toilet rentals and related sanitation services. We operate through a network of local service partners across the United States.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal authority to enter into a binding agreement
• Provide accurate and complete information when placing orders
• Have authorization to place equipment at the specified delivery location

3. Orders and Pricing

3.1 Quotes and Pricing

All quotes provided through our website or by phone are estimates based on the information you provide. Final pricing may vary based on actual service requirements, location, permit fees, and other factors. We will confirm final pricing before processing your order.

3.2 Order Confirmation

Your order is not confirmed until you receive written confirmation (via email or text) from us. We reserve the right to decline any order at our discretion.

3.3 Payment Terms

Payment is due as specified in your order confirmation. We accept major credit cards and other payment methods as indicated during checkout. For commercial accounts, net payment terms may be available upon credit approval.

4. Delivery and Pickup

4.1 Delivery

You are responsible for ensuring that the delivery location is accessible and suitable for equipment placement. This includes:

• Clear access for delivery vehicles
• Level, stable ground for equipment placement
• Adequate overhead clearance
• Compliance with local regulations and HOA rules

4.2 Delivery Windows

While we strive to meet requested delivery times, delivery windows are estimates and not guarantees. We will notify you if delays occur. Same-day delivery is subject to availability and location.

4.3 Pickup

Pickup will occur on the scheduled date unless you request an extension. Equipment must be accessible for pickup. Additional fees may apply if pickup is delayed due to blocked access or other issues within your control.

5. Equipment Use and Restrictions

5.1 Acceptable Use

Equipment must be used only for its intended purpose and in accordance with all applicable laws and regulations.

5.2 Equipment Care

Portable toilet equipment must be used appropriately and kept in reasonable condition. Damage resulting from misuse, vandalism, or placement of prohibited items may result in additional fees or charges.

6. Rental Period and Extensions

The rental period begins on the delivery date and ends on the scheduled pickup date. Extensions are available upon request and may incur additional daily fees. Please contact us at least 24 hours before your scheduled pickup if you need an extension.

7. Cancellation and Refunds

7.1 Cancellation by Customer

• Before Delivery: Cancellations made more than 24 hours before scheduled delivery will receive a full refund. Cancellations within 24 hours may incur a cancellation fee.
• After Delivery: Once equipment is delivered, rental fees are non-refundable. Early pickup may be arranged but does not reduce rental charges.

7.2 Cancellation by Company

We reserve the right to cancel orders due to service area limitations, equipment unavailability, or other operational reasons. In such cases, you will receive a full refund of any payments made.

8. Damage and Liability

8.1 Customer Responsibility

You are responsible for:

• Damage to equipment caused by misuse, negligence, or prohibited items
• Damage to property at the delivery location (including driveways, landscaping, and structures)
• Ensuring equipment is not moved from its delivery location without authorization
• Theft or vandalism of equipment while in your possession

8.2 Property Protection

Equipment placement may affect lawns and soft surfaces. We are not liable for surface wear under normal use conditions.

8.3 Limitation of Liability

9. Permits

If equipment will be placed on public property (streets, sidewalks, rights-of-way), you may need a permit from local authorities. We can assist with permit applications in many areas, but you are ultimately responsible for obtaining required permits. Permit fees are typically in addition to rental costs.

10. Indemnification

You agree to indemnify and hold harmless GoodToGo Portables, its affiliates, partners, and employees from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any legal action, you agree to contact us and attempt to resolve any dispute informally for at least 30 days.

11.2 Governing Law

These Terms are governed by the laws of the State of New York without regard to conflict of law principles.

11.3 Arbitration

Any disputes not resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Class action lawsuits and class arbitrations are not permitted.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

13. Website Use

13.1 Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of GoodToGo Portables and protected by copyright and trademark laws.

13.2 Prohibited Activities

You may not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Scrape or collect data from our website without permission

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and GoodToGo Portables regarding the use of our services.

16. Contact Information

For questions about these Terms, please contact us:

GoodToGo Portables
Phone: (844) 799-2293
Email: info@goodtogo.co